Were you cozy during this past holiday season? I was, despite my Internet being down from Wednesday, December 20th through Tuesday, December 26th. At first, I was told a technician would visit on Friday, the 22nd. That day came and went with no sign of any repair person. I called several times and was given quite the song and dance routine. First, the tech was running late with his previous customer, but I was next on his list. Next, he was in the area, working on the connection. Finally, I was told that my visit with the technician was re-scheduled for Tuesday, the 26th, the day after Christmas. When I complained to the customer service department, the best they could give me was a $10.00 discount for time not used. Big deal!
Except for attending a tuba Christmas concert Saturday afternoon, I spent the long Christmas weekend snuggled in my recliner, either reading books or watching movies I’d already downloaded or listening to holiday programs on National Public Radio. On Christmas Day, I had lunch at our local senior center, where I enjoyed roast beef, a twice baked potato, asparagus, and bread pudding.
On the morning of Tuesday, December 26th, a technician finally called me around eleven o’clock. He said he thought he’d fixed the problem and asked me to power cycle my modem. I did, and sure enough, it worked. Apparently, the issue was with a bad port in the local office. According to the technician, this could have been fixed the previous week if the CEO hadn’t been out of town.
Needless to say, one of my New Year’s resolutions is to find another Internet provider. I also resolve to have my furnace vents cleaned regularly in the hope of cutting back on dust that could occasionally be wreaking havoc with my allergies. This, of course, has nothing to do with my Internet. Do you have any New Year’s resolutions? I hope you all had a great holiday season and wish you a Happy New Year.